Your staff can literally make or break your practice. The main reason that the majority of practices that I coach have inefficient staff is because of no training or poor training.

Doctor if you pull nothing else from this newsletter, please get this. Like it or not, if you want a great staff then you are going to have to spend A LOT of time training your staff. You have two choices: 1. Train them yourself or 2. Pay to have them trained. If you pay to have them trained I would highly recommend that you invest in personal one on one or personal group training instead of DVD’s or manuals. The reason for that is every one of your staff has a unique personality. That personality is best worked with live instead of through DVD’s or manuals.

Here is an outline that you can use which is how I go about training staff:

1. Answering the phone and knowing the 9 different type’s of phone inquries to expect
2. Recall procedures that tie directly and seamlessly to the Doctors ROF which gets amazing results
3. Reactivation procedures that don’t harass and anger patients
4. Scheduling procedures that engage the patient and actually work
5. Office flow from new patient intake to discharge
6. How to handle any and all objections
7. How to motivate your staff to refer to the office (without bonuses)
8. Expectation management of the patient
9. Advanced communications
10. Personality typing-know who you are talking to in under 30 seconds

In ten years, I haven’t seen one practice that trained and utilized the above suggestions that did not have an amazing staff. Why am I so confident (100% certainty) that these tips will create a better staff and a more successful practice? Two reasons: (1) I utilize this training outline everyday and have seen it work with excellent, duplicatable results and (2)Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggstions, they love their staff, or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

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