Tag Archives: Chiropractic Coaches

2017 Will be an Amazing Year For You…IF…

2017 will be an awesome year for you if you do these things:

  1. Have more gratitude
  2. Work on your head space
  3. Get excited
  4. Speak to people from a position of love not fear or anger
  5. Leave jealousy at the door
  6. Write down your goals
  7. Have someone hold you accountable
  8. Believe in yourself
  9. Be more charitable
  10. Smile more
  11. Help others get what they want
  12. Be willing to come in early and stay late
  13. Train your staff
  14. Stop living in fear
  15. Invest time and money in yourself
  16. Get a coach
  17. Get your financial house in order
  18. Save for retirement
  19. Invest in other’s happiness
  20. Never take no for an answer
  21. Never give up
  22. Listen more and speak less
  23. Take bigger and bolder action steps
  24. Solve people’s problems
  25. Focus on the solution instead of the problem
  26. Act like a winner
  27. Pull other’s up
  28. Look for opportunity
  29. Find God
  30. Listen to the inner voice inside of you
  31. Focus on your successes not your failures
  32. Change your self-talk
  33. Be happy
  34. Don’t look for external things to make you happy
  35. Look inward
  36. Use strategic-based marketing
  37. Read more
  38. Turn off the TV
  39. Really, Really want to succeed
  40. Create your world

As the New Year is quickly approaching I want you and your family to be blessed and to create the life and practice that you want. You have the power to do anything you desire. Look at the list above. How can you miss creating your masterpiece if you do ALL of the steps above? It would be impossible.

Our clients are up on average 44% because they eat, live, and breathe the faithful forty above and you can too! I wish you and your family an amazing 2017 because you deserve nothing less.

 When you are ready to explore specifically how we can help you, click here for a complimentary, no-obligation consultation.

 

Mistakes to Avoid in the New Year-Don’t Do These!

Mistakes cost you time and money. Mistakes are inevitable. Most mistakes can be avoided. Making the same mistake twice or even three times is, well, just dumb!

2016 was a rough year for health care. Most practitioners were down double digits. It doesn’t have to be that way for the upcoming year. This article will teach you the mistakes and pitfalls to avoid.

Our clients were up 44% in 2016. They were up because they avoided the mistakes listed below and they took action steps that were different from the ones that they took in 2015. Are you ready to grow in 2017? I mean are you really ready to grow? If so then avoid the following like the plague!

  • Stop living in denial and begin to run a business. If you don’t keep statistics then respectfully you are out of your mind! If you keep statistics and either don’t look at them or don’t know how to read them then you must learn immediately. Keeping and reading statistics every month allows you to make meaningful changes instantaneously to get a different and better result. Period! KEEP STATS.
  • Create Written Goals. Every client that wrote goals the way I taught them had a positive experience. One client in particular had a goal to do $1,000,000.00 by December 31. He made his goal October 22! Yes he did $1M in service up from $710,000 the year before. How did he do it? By following the action steps that he created in 2015. WRITE PROPER GOALS AND LOOK AT YOUR GOALS EVERYDAY!
  • Train your Staff. It is painful to watch great talent go to waste. It is also painful for you to be frustrated and aggravated everyday because your employees are not doing what you wish them to do. Great employees are made, not born. Our clients are taught how to create an A-Team that refers, makes the doctor money, and actually does a great job. There is no drama, and employees actually love to come to the office. Fix your employees poor habits immediately!
  • Don’t keep non-profitable marketing tactics in place. If you are utilizing tactical-based marketing STOP! You must deploy strategic-based marketing in this market-place. Strategic-based marketing is based on science not wishing and hoping. Strategic-based marketing will bring the best buyers to your clinic.
  • Get Your Financial House in Order. If you failed to save anything for retirement in 2016 shame on you! When are you going to understand that the government will not be there for you in retirement, when you retire? Our clients learn to save consistently for retirement even when they have no money. Yes, even when they don’t have money to save. Our automation techniques have been helping clients for 12 years and you could be helped too! For example one client that had no money to save managed to save $3500.00. While $3500.00 is not a lot of money it is a great start and she has $3500.00 more than she ever had in her life. She feels empowered and knows that in 2017 she will put away even more. Create a financial plan for success.
  • Be Held Accountable and Hire A Coach. So how much money do you think you saved in 2016 by not hiring a coach? A new client that I first consulted with in 2013 did not begin coaching then to save money. In 2013 he grossed $16,000/month. In 2016, three years later, he was grossing $16,400/month. By saving his coaching fees he lost out on a 36% average compounded increase (28% in 2013, 35% in 2014; 37% in 2015; 44% in 2016 equals a compounded average of 36%) Had he started in 2013 and received those yearly increases he would be grossing $54,543.00 at present. Compounded growth is very powerful! Just think for a minute if you actually did all of the great ideas that you said you would implement last year. That is why accountability is so important. Make an investment in yourself and hire a coach.

The end of the year incentives are coming to an end. All coaching plans are custom created for the individual client. There are no contracts. There is a 100% guarantee on each and every call. No clients are turned away because of money. Our hardship programs will allow most clients to be able to afford coaching. Our clients are up on average 44% this year and you should be too! When you are ready to explore specifically how we can help you, click here for a complimentary, no-obligation consultation.

News Flash-You Cannot Grow A Practice if You Don’t Have Gratitude

You have heard me say dozen’s of times, “gratitude gives you altitude”. Why do I continuously remind my clients and readers of that phrase? If you don’t own, live and breathe that phrase then it will be impossible to build a long-term successful practice.

Remember the Laws of Attraction. You either vibrate a high level or you vibrate at a low-level. There is no in-between. High vibration means you are attractive and that you will attract people and things into your life. Low vibration means the opposite.

Remember Thoughts>feelings>action steps>create your world. Let me illustrate how this works in real life.

A doctor gets up dreading the day. He or she is nervous because rent and payroll are due in five days. There is a pit in the doctors stomach. He starts thinking of all the things that have to be done. He looks out the window and as if by magic a Christmas miracle of six inches of newly fallen snow fell…but fell early on December 12th to be exact.

In rushes the doctor’s three beautiful, healthy and energetic children who were sooooo excited about their upcoming snow day. They can’t wait to go out and play.

Daddy doctor now pushes them away because he is too busy counting the cancellations that are going to greet him on his voice mail. In walks the doctors beautiful, healthy, loving and supportive wife with a cup of fresh-brewed coffee for her husband. Freak out mode continues and his beautiful, loving wife just stormed out the bedroom door. She is tired and angry at always being the doctors sounding board. She is at wit’s end too.

Now the doctor feels guilty for making his wife cry, yet once again. He trudges out to clean off his car. Once cleaned off he drives off to the office.

Do you think the doctor is vibrating at a high level or low-level?

Do you think the doctor is in the process of creating a good day or a poor day?

What would have happened if he Thanked God for his healthy children and wife. What if he realized how lucky he was that his wife cared enough to bring him a cup of coffee? What would have happened if he had more gratitude?

After coaching clients for over twelve years this is a very common scenario when clients first start coaching with me. This is what they learn to turn their life and practice around:

  1. The Laws of Attraction
  2. Action steps that will evoke the Laws of Attraction
  3. How to run a business
  4. How to strategically market to get the best buyers to their clinic
  5. How to hire the and train the best staff that is a profit center
  6. How to improve PVA
  7. How to keep and analyze statistics
  8. How to have gratitude
  9. How to create goals with meaningful action steps
  10. Accountability
  11. How to invest their money
  12. How to set up plans for retirement
  13. How to get their MOJO back
  14. Advanced personality typing
  15. Advanced communication
  16. …and…so much more

All coaching plans are custom created for the individual client. There are no contracts. There is a 100% guarantee on each and every call. No clients are turned away because of money. Our hardship programs will allow most clients to be able to afford coaching. Our clients are up on average 44% this year and you should be too! When you are ready to explore specifically how we can help you, click here for a complimentary, no-obligation consultation.

 

How to Make your Chiropractic Practice Great Again or Even Greater if it is Great Already!

This is not a political announcement or endorsement. I just liked the title. Since the election, I am receiving many inquiry calls. Some upbeat and excited; and some scared to death. That is what prompted me to write this article.

Please take this paragraph to the bank! The greatness of your Chiropractic practice is determined by one thing and it is YOU!! It is not the government, it is not big Pharma, and it is not the insurance companies that are holding you down. IT IS YOU!

Once you own that paragraph you can first start to grow your practice and let me prove it to you. If there were external forces stopping your growth then every single practice would be affected. My clients Chiropractic practices were up on average 44% in 2016 even in the face of the same negative forces that you faced.

Think about this. If the gas supply ran out then every single car on the planet earth would be affected once their individual car ran out of gas. That is a direct cause and effect. Everyone is affected. If your practice is down and another is up, it is because of you.

So How do you get your practice to explode? The first step is to understand that greatness is achieved by your thoughts, then your words, and then your actions.

If you think about something (I want to earn___dollars) and you never speak about it then you will create a very low-level of your desire.

If you think about something (I want to earn___dollars) and you speak of it; creates a higher level of your desire.

If you think about something (I want to earn ___ dollars) and you speak of it; and you do things (actions steps); creates a manifestation of your desires.

To think of something, speak of it and do action steps that you really don’t believe will help you achieve your desires is impossible.

We work diligently with our clients to help them achieve crystal clear clarity of what they truly want. Then we speak of those desires and create meaningful action steps and viola, they create the practice and life of their dreams. They take vacations; they pay for college educations; they have retirement savings; and, most of all they enjoy their lives and their practice no matter who sits in the White House or what insurance company decreases reimbursements.

You can have this too whenever you are ready.

Click here for a complimentary  and no-obligation 1 on 1 Chiropractic Practice and Business Analysis and Strategy Session. Find out for yourself how I can help you grow your Chiropractic practice ethically, legally and with integrity; get more family time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

What to Do Under a Trump Presidency

Doing research for this blog was next to impossible because nobody really knows what President-Elect Trump is going to do with health care. What I was able to find is that he feels that doctors over-charge and are over paid. I was not able to find information on his views on alternative health care.

In January 2015, Trump praised Scotland’s single-payer healthcare system (as he did in his book “Crippled America”) and bashed doctors as over charging for their services on the David Letterman Show.

“Just look at your doctor’s bills. I mean you look at the doctor’s bills…you look at what some of these doctors do and the money that they make and you go to other countries and you see what they make and it’s a whole different world.

So what does a physician do at this time? The answer is the same answer when Obama-Care was passed. The answer is to run a BUSINESS and adhere to business principles. There isn’t a person on this planet including you the reader, that would not spend money on something that you considered valuable. It is no different for your practice.

Unfortunately, most physicians are poor business-people. They were never taught business skills in school and it reflects in their daily lives. Most physicians are able to generate a lot of revenue but so many are economically stressed. The suggestions in this article will help you improve your financial situation.

  1. Create a team of advisers. Just look at what Trump is doing now. He is not taking on this task alone, he is putting together a team of advisers. Why are you growing your business alone? Here is who you need on your team. You need all of the advisers on the list. Each one has a specific task and their services should not be combined with the others.
  •  Certified Public Accountant
  •  Business Attorney
  •  Business coach
  •  Compliance and coding expert
  •  Financial Planner
  •  Insurance broker
  •  Investment Adviser

2. Create Written Goals-You will succeed so much easier and faster if you actually had written goals.

3. Be Held Accountable-Trump’s campaign manager held him accountable to stay on script and on point. Love him or hate him look at the result, he is the next president. Our clients are held accountable to doing the things that they say they will do. They are held accountable to doing the action steps on their goals. The result…a 42% increase in their income year to date.

4. Get your head space right- I think it had to be pretty painful to be called a buffoon, moron and every other negative adjective in the book. Why didn’t Trump fold? He didn’t fold because he knows how to control his head space and thoughts. When you create unshakable confidence coupled with positive self-tak, you too will be unstoppable.

5. Learn to Change Direction Based on Current Events-Why have our clients thrived under $5000 deductibles and $65 co-pays under Obama Care? Because for the last 39 months we prepared for that day. Why will our clients thrive under a Trump Presidency? Same reason we prepare. Did you read Trump’s feelings on doctor’s salaries from the quote above? At the time of the quote he thought they were too high. Like you I don’t know what his feeling are today. However, I do know that if I create a model of care that does not need Trump or anyone else’s endorsement or liking then we can thrive. Bottom line create value for your patients so they are willing to pay for your services even without insurance coverage. Through (click strategic based marketing link to read more) Strategic-based marketing our clients create that value every single day.

6. Stop Whining and control your own destiny-Love him or hate him Donald Trump won and he will be our next president. He will shape our health insurance policies. PERIOD END OF STORY! Take control of your own destiny by adhering to all 5, yes all 5 suggestions above and see how your practice can thrive too!

Click here for a free no-obligation coaching call. Kick the tires and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Why Your Patients May Leave You In January and Your Waiting Room May be Empty

Did you get your rate increase for health insurance yet? Mine went up 15%! That means for my $10,000 deductible I get to pay $1300/month. So I get to take all of the risk, meaning statistically I should not reach my deductible and I get to pay $15,600/year for the privilege. HOUSTON WE HAVE A PROBLEM!!!

Your patients are in the same angry predicament too! I said angry for a reason. You see patients are going to be pissed off (just like you and me) that they have to pay so much money per month without ever getting to statistically use their benefits. The answer to this problem is that people are going to retreat from using health care unless there is blood or bone showing. Here are some steps that we are teaching our clients to take to protect their practice:

  1. Ramp up strategic-based marketing. if you don’t know what strategic-based marketing is then go back and review my past newsletters or go to www.inselmancoaching.com and watch the complimentary videos or webinars.
  2. You had better learn advanced communication skills and FAST. Your consultation needs to be spot on and create value for the patient. Remember the population pool of patients is going to most probably shrink, so every patient interaction must be spot on.
  3. Your report of findings needs to obtain a commitment that will set your staff up for a great recall procedure.
  4. You must be doing consistent re-examinations that determine the patient’s next problem.
  5. Your money management skills must be honed. You must learn how to mange debt, improve cash flow and grow your dollars safely.

Look at the practice statistics across America for 2016. Empty waiting rooms are rampant in America and with the looming double-digit premium increases due to Obama-care, 2017 is looking quite un-settling. It doesn’t have to for you. Since 2008 our clients are up on average 150% and you can too.

Click here for a free no-obligation coaching call. Kick the tires and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Here is a copy of an email that I received on Saturday from a client:

Subject: YOU LIED TO ME!!

You never told me that I was going to get so busy that my 2 hour lunches/breaks would get squeezed into 20 min’s of shoving food down my throat and that I was going to be exhausted (and yet energized) at the end of consistent busy days. 

I’m usually busier in the fall each year but it’s exploding!  You need to now teach me how to get rid of patients! jk (you would say “Danny, don’t throw that last phrase out in the universe:) 

LOL!!  Thank you for what you do!! 

Have a great wkend!!  GO CUBS!! 

Danny

Growth

Do You Want More Growth from Your Practice?

Do you want more growth from your practice? Do you want to feel less burned out? All you have to do is channel the very first day that you went into practice. Rekindle that energy and passion. Passion creates momentum> Momentum creates positive action> Positive action creates positive results.

  1. Think about the day that you graduated from school. Remember the excitement. Remember the first day of practice? Remember how you were going to change the world and make some money as a reward? Where did that excitement go? Where is that passion? That is the first thing that we help our clients re-claim. To grow your practice step 1 is to create hope, anticipation, and excitement.
  2. Are your techniques and procedures creating positive results. If you lack clinical skills then you will lack confidence. Step 2 is to re-claim your confidence. We help our clients re-claim their confidence by helping them to own the value that they bring to their patients. This leads to more referrals.
  3. Get your financial house in order. if you have financial stress it will pervade into your entire life. Our financial team teaches our clients how to automate savings, trim their tax bill, and protect their assets. Coupled with growing their income, these financial techniques create financial independence. Step 3 is to get your financial house in order.
  4. Create written goals. From September-December we work with all of our clients to create meaningful goals complete with action steps. If you fail to have goals you will make your growth journey much harder. Step 4 is to create real, meaningful goals.
  5. Get someone to hold you accountable. Imagine if you actually implemented all of the great ideas that you had last year. We hold our clients to a very high standard. The results…43% growth this year on average! Step 5 is to find someone to hold you accountable.

We are serious about YOUR Success and we have the stats to prove it. From 2008-2016 our elite clients are up an average of 150%.  Take action and change your direction.

The New year is right around the corner. Isn’t it time that you got your slice of the pie? In twelve years, I haven’t seen one practice that executed the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicative results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here for a complimentary no-obligation coaching call. Kick the tires and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

A Different Way to Grow Your Practice Ethically and Legally-Just Implement and Grow!

There are two classes of health care providers today…the Have’s and the Have Not’s. The “Haves” practices are booming with no end in sight. The “Have Nots” which unfortunately out number the Haves by 2:1, are having an extremely rough time growing their practice and paying their bills.

This article will give you the basics of growing not only a professional practice but any business. Please scroll up just a little bit and look at the picture of the keyboard. Do you see the key that says trust? Think about that word for a moment and let me go over some steps that you can take immediately.

The good news is building a practice or a business is EASY! Yes I did say it easy. What I didn’t say is that it will happen by itself without you WORKING.

There are three areas that all must be working at 100% capacity to grow your practice. At the end of all the processes TRUST is the endgame. If your patients, clients, or customers don’t trust you they will never buy from you. The three areas can be divided into:

  1. Head Space. If you think you can then you can and if you think you can’t then guess what, you can’t. You must learn to talk to yourself instead of listening to yourself. This is a HUGE distinction and there is a HUGE difference in the two. If your head is up your proverbial butt you will never be able to market properly; perform a great consultation or perform any other procedure properly.
  2. Internal Procedures. In a physicians office all of your internal procedures must create trust, warmth, caring and a committment to the patient. These traits cannot be faked; they must be genuine. Don’t be scripted and rehearsed. Be authentic and caring. Do unto others. How do you like to be treated when you are hurt, sick and scared. Does your office reflect how you want to be treated or is it un-caring, cold, and impersonal?

Your internal procedures that must portray trust, warmth and caring are the following:

a. Answering the phone

b. Consultation

c. Report of Findings

d. Recall

e. Scheduling

f. Re-exam

3. Money and Business Management: The majority of physicians in our country were never taught how to run a business nor how to handle money. This puts the physician at a HUGE dis-advantage. High debt, poor cash flow, and day-to-day fear runs rampant in the health care professions. If you are worrying all of the time about money, it is difficult to be present with each and every patient. Remember your patient is paying for and deserves your undivided attention and nothing less. These are the money procedures that you must master:

a. How to manage debt

b. How to run a set of books

c. How to read a profit and loss statement

d. How to read a balance sheet

e. How to protect your assets

f. How to be insured properly

g. How to assemble a proper financial team

h. How to invest

i. How to determine ROI

j. How to strategically market

k. How to meaningfully cut expenses

j. How to create better cash flow

Head Space, Internal Procedures, Money and business management are the three skill-sets that must be mastered if you want to grow your practice. Our clients learn early on how to create hope and anticipation in their lives and businesses. In addition our clients learn early on how to talk to themselves in a positive way that bolsters them instead of tears them down. Our clients, with our help, create financial paths that lead to financial security. Every client is taught money mangement, debt reduction, and savings tools. Click here to read our Google Reviews. Or Click here and scroll down to see videos of client testimonials (you may even know one or two of them)

You can grow your practice to any level you wish. Keep the basic tenets in mind:

  1. Come from a position of love not fear
  2. Create real ever-lasting trust
  3. Never sell anybody or recommend anything that is not needed
  4. Treat every patient like they were your family
  5. Learn how to run an efficient business
  6. Learn how to properly market

When you are ready, please click here for a free and without obligation coaching session. The process is simple, in the comments section type one topic that you need help with. I want anyone who is considering coaching to experience our results-oriented proprietary methods that will explode your practice guaranteed! You deserve to take your practice to the next level. Banish your fear and let’s get you growing!!

A Very Personal Story that I hope Helps You

I was trying to decide if I should write this blog and then I decided yes, because if it helps one person then it is worth it. Everyday I field calls from practitioners with problems. It doesn’t matter if the problem is big or small because when the problem is yours it is a HUGE problem.

Some practitioners can’t get to the one million mark. Other callers don’t know if they can make their rent or mortgage payment; still other callers are stressed about relationships or basically anything else you can think of.

Admittedly, I am no different.  Stuff happens. It happens to rich, poor, happy and sad people. Stuff by the way, is ALWAYS going to happen. It’s not what happens to you but rather it’s how do you take it?

So here is my story and I’ll try to make it brief; gets summed up like this. Since last Sunday I haven’t been feeling great. I have been feeling tired, stomach pains, and intermittent diarrhea. Felt great on Tuesday and Wednesday and then on Friday got sicker than sick. Having the runs and throwing up (violently I may add) at the same time is really not my idea of a good time. Friday night the pain in my stomach was so bad I almost went to the emergency room.

So that’s what happened to me. Now how did I take it? Not well. I was thoroughly convinced that I had pancreatic cancer. Why go that far out in the crazy spectrum? Because, I can hallucinate the worst 100 times better than anyone of you reading this. So now on top of the pain I was freaking out figuring on a very painful death.

Saturday morning I called my MD. He suggested that I go to the ER because he has seen some pretty nasty viruses this week that landed people in the hospital. So that’s how I spent my Saturday. Hooked up to a morphine drip while I got a CT scan and enough blood work to make Dracula proud.

Then it happened. My coach came to visit me. She looked at me and said “when you are ready to take control of your situation I am quite confident that miracles will happen”. What I am I suppossed to do as I am hooked up to an IV bag, blood pressure cuff, chest electrodes and a morphine drip?  She kissed me on the forehead and said “Think about it Paul, as she was leaving.” “What should I do I asked?” She smiled and said I’ll speak to you later.

Now there’s a great coach for you! At that point I got really pissed off. Not pissed off at her, but pissed off at myself. How could I have let myself get so low? The morphine put me to sleep. I kept playing this mantra in my head. Take control, take control, take control…

I awoke a few hours later. I looked at my wife’s sad and concerned face and then it happened. I actually decided to take the tools out of my tool box and use them. You know the tools that I teach all of my clients. Like your headspace will dictate 85% of your results. Or, what you think and put out you will receive. Or, control what you can and leave the rest .I made the decision right there that I was going to take the control back and turn my situation around. It was interesting that as soon as I made that decision I started to feel better.

The good news is I am fine. It was just a bad virus. I do not have nor do I plan to have pancreatic cancer…EVER!!!! The bad news is I am human just like everybody else. It amazes me that I teach this stuff and I can fall into the same human traps as anybody. Which is why nobody should go through life, business, practice or anything without a coach and trusted advisers. As I write this I am feeling good and proud that I was able to get my head out of my butt and continue on my life’s journey helping people just like you.

You and I can do anything that we set out to do. First your head space has to be right. Then you need to set up proper procedures, goals, accountability, metrics, training, and your results will happen.

Remember your problems are huge because they are your problems. Also remember when you are ready to fix your problems they will go away. Don’t give up! Just take baby steps then add on from there. You can do anything that you truly want to do, don’t ever forget that.

Click here for a free no-obligation coaching call. Kick the tires and find out for yourself how I can help you grow your life and practice or business ethically, legally and with integrity; get more free time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

8 Communication Skills That The BEST Doctors Use-Are You Using Them?

  1. They Pay Full Attention-Look, I get it you are busy. You have patients waiting, forms to fill out, and staff trainings to perform. It’s understandable that you mind can wonder. Just because it is understandable doesn’t mean that it is acceptable. Your patient needs and deserves to have you perform PTC (present time consciousness). If you are not present your patient will sense and feel it and ultimately vote with their feet. Our clients are taught strategies that will give them checks and balances so they will catch themselves drifting before it becomes a problem. What strategies are you using?
  2. They are Active Listeners-Our clients are taught that the consultation is the most important procedure in your office once the patient comes into your office. Active listening means that the patient has your full attention and that you are asking engaging questions. It is vital to confirm that you heard the patient correctly. Remember that the consultation is designed to determine why the patient is really there. When was the last time the you updated your consultation procedure? You may click here to watch a free webinar about how to perform a proper consultation.
  3. They Can Read Body Language-Since 90% of language is non-verbal, this skill is rather important. Our clients are taught how to read and interpret posture, tone of voice, eye movement and other signs that will allow you to connect, re-connect, or change communication styles to meet the patient’s needs. How many times has your patient agreed to your treatment recommendations but never followed through? Our clients have a superior PVA (patient visit average) because of these learned skill-sets.
  4. They’ve Mastered the Nuances of Voice Tone-Like body language, voice tone — your voice pitch, volume, speed, and even your word choice — affects how the words you’re actually saying are interpreted. And if you’re just talking on the telephone then, the only thing you have to make an impression with is your voice.
    Listen to how your patient speaks, then mirror their speaking patterns. Slow down if they speak slowly — or speed things up if they talk rapidly. Match your level of formality and familiarity to your patient as well, or better yet ask permission as to how they like to be addressed. The key is to meet patients on their turf — and that means speaking in a way they’re comfortable with. How do you test and check yourself that these skills are being used and mastered? Our clients are taught key things to look and listen for so they can institute self-correction.
  5. They are Empathetic-The number one reason why patients fire their doctor is failure to listen or they feel that their doctor does not care. That is empathy in a bottle! You don’t necessarily have to agree with everything your patient is saying, but you should always at least try to see things from their point of view. And that means more than just saying, “Hmm, I see where you’re coming from.”
    The best doctors are able to connect with their patients because they actually understand how their patients are feeling. Not only does being empathetic make you more likable, it also increases your chances of having patients follow your treatment recommendations.
  6. They Understand What’s Not Being Said-Patients sometimes fail to tell the whole truth. And that’s okay, as long as you know how to spot when it’s happening. Proper infrastructure and procedures will help you spot when your patient is not being totally honest. Our clients are taught advanced personality typing skills so they are able to spot these occurrences. What systems and techniques do you have in place?
  7. They Speak in Specifics-Great communicators aren’t persuasive because they speak in dramatic, sweeping rhetoric. They’re able to convince people because they can point to specific examples or anecdotes that support the point they’re trying to make — this is what we call doing a proper consultation and report of findings. When done properly, the patient should be excited about receiving your services. Be as specific as you can. Don’t ever use scare tactics or aggressive techniques. There is no reason to. Just tell patients the truth, be as specific as you can in solving their problem and leave the rest up to God.
  8. They Know What They Don’t Know-Being an expert doesn’t mean you know everything. When you don’t know the answer be honest and say so; but, be willing to research the answer. Nobody has all of the answers. I’ll be the first to admit I don’t know it all. So if you don’t know something don’t act like you do. They’ll appreciate your honesty about what you don’t know, and you’ll avoid losing patients because of false assumptions.

In twelve years, I haven’t seen one practice that executed the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicative results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here for a free no-obligation coaching call. Kick the tires and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.