Tag Archives: Chiropractic Management

My Practice is Down this Summer What Should I Do?

Many practitioners experience a down-turn during the summer.  Due to the nervousness of the general state of the economy, healthcare, and the upcoming election, a down-turn this year can be extremely costly because it may be extremely difficult to re-gain momentum. If you find your practice in a down-turn here are some steps that you should execute immediately:

1. Take an accounting of why the practice is down: check the following areas and fix immediately:

a. Head space-are you feeling scared, anxious, depressed

b. Procedures- are you rushed, sloppy, and not collecting your money in a timely fashion?

c. Marketing-Did you put your campaigns on hold because the summer is not a good time to market? Are you failing to get a good ROI (return on investment)?

d. Staff training-are you having regular meetings and training sessions or were they suspended for the summer?

e. Office hours-you must have 4 mornings and 4 evenings. Anything less will not allow patients to make up their missed appointments.

f. Organization- Is you desk piled high with stacks of paper? Are you getting out late every night? If so, your organization needs re-vamping.

2. Do your Goals Need Updating? Remember your goals are your road-map. If you have gone off course you will need to make a detour. If you have no way of achieving your goals then they need to be downgraded. Maintaining un-achievable goals will lead to frustration and a desire not to write goals in the future. In September (the goal setting season) every one of my clients will go through a detailed and thorough goal setting process that will go from September to December. Goal setting and analysis should be one of the highlights of your year!
3. Do You Have Someone Holding You Accountable? If you were being held accountable, it becomes difficult to go off course in the first place. Make sure that you are being held accountable going forward.

4. Decide right now that you are tired of not having or achieving what you want. Then either create the steps to get what you wan; or if you don’t know what to do get some self-help books; or Click here to obtain a free, no obligation coaching session with me so you can experience the benefits first-hand. When you decide that you are ready to change, it is amazing how things quickly line up in your favor.

Since illness, accidents and injuries happen all year-long why is your practice down this summer? Your practice will ALWAYS be a reflection of you, your attitude and your action steps. The beauty of owning the last sentence is YOU will ALWAYS have the ability of changing your direction whenever you wish. Isn’t it nice to have the control back? How will you use your control going forward?

In ten years, I haven’t seen one practice that stopped doing the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Flushing money down toilet

Stop Flushing YOUR Money Down the Toilet-How to Obtain Quality New Patients in Any Economy

Stop flushing money down the toilet. Stop trying to use get rich quick schemes. They will never work for the long haul. Marketing is about strategy not tactics. Marketing is about consistency not just throwing stuff up against the wall. Lastly marketing is about follow-up. Here is a list of things that you can do generate a consistent flow of quality new patients.

1. Master the principles of the Buying Funnel. 33% of all people that enter your buying funnel will buy from you, just not today. The buying funnel has been around since the late 1800’s. Those practices that I coach that use the buying funnel principles receive a far greater share of QUALITY new patients than those that don’t use it. To learn more about the Buying Funnel, click here to download and watch a free webinar.

2. Successful marketing will require the investment of time and or dollars. The more money you have the less time you will need and vice versa. Personally, I like to do a combination of both. Create a budget. A marketing budget as a rule of thumb should be 10% of last year’s collections. Please note that is a rule of thumb. Use it as a target and get as close to the number as you can.

3. Determine your ideal patient. An ideal patient is the demographic that you prefer to work with. It can be males, females, children, low back patients, diabetics etc. It is very important to know specifically who you want to attract.

4. Take an accounting of the tactics that you have used in the past and determine the ROI (return on investment) that you received. Add up each patient that you got from the tactic and multiply by your case average. Then compare to the total cost to determine the ROI. If you do not have that data, please accept it as the red flag that it is. If you are going to market successfully and run a successful business then you must be able to accurately track your results.

5. Look to deploy a minimum of 5 separate strategic-based marketing campaigns. Try not to do “one hit wonders”. Every tactic that you deploy, should have a minimum of 6 strategic usages. For example, I do not want to spend a $1000.00 on a newspaper ad that runs one time and it is finished. I would prefer to run a $1000.00 ad that can be used in a multitude of ways (Face book, Blog, Handout, Newspaper, Website etc.) so I get a bigger bang for my buck. Make sure when you work with your marketing person that they help you strategically set up your campaigns.

6. Create consistent follow up campaigns that will create TOMA (top of mind awareness). Follow-up is where you will get the majority of your new patients in a poor economy.

7. Track all of your marketing efforts to determine what is and what is not working. Use Tracking phone numbers, and Google Analytics so you can see how your buyers move through your buying funnel.

8. Remember that health care is a personality-driven business. patients buy you. It is imperative to make sure that your flavor and your personality comes through in all of your marketing efforts.

9. Be willing to invest time and money into your campaigns. If you are unable to market successfully then hire experts to help you.

10. Have fun. You must have fun in your practice or that will impede your results. Learn the fundamentals of wealth accumulation. Learn how the rich think about money. Click here to download a free webinar called How to Achieve Financial Security.

In ten years, I haven’t seen one practice that stopped doing the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here to set up a complimentary, no-obligation 1 on 1 Practice and Business Analysis and Strategy Session. Learn why our clients grew their income on average 44% last year and their personal net worth 5-60%. You can have it all when you know how to achieve what you want. Let’s explore the possibilities together.

Five Easy to Implement Steps to a Great Life and Practice

Why does it have to be so hard to earn a living, I love what I do? I hear that question a lot these days. Here is the great news, it doesn’t have to be hard at all. What if I told you that building a practice that is ethical, legal, integrity-based and fun is easy to do? You wouldn’t believe me because it has been soooo hard to this point, correct?

Stop spinning your wheels and begin acting like Dorothy from the Wizard of Oz. Click your heels three times and repeat there is no place like home. You will find just like Dorothy you were home and had the power to do everything you ever wanted all the time. The POWER IS WITHIN YOU, NOT IN THE NEXT NEW PATIENT GIMMICK!

Read on and follow the action steps below. Do each step for 30 days and see what happens…There is no place like home!

1. Get spiritual. You don’t have to get religious but get spiritual. Spirituality calms the mind, elicits faith, and gives you clarity of purpose. When you do everything to evolve your highest purpose, your highest self you will find your entire world changes for the better. I used to think this esoteric thinking was crap. Let me tell you from one who has been on both sides of the fence…”it ain’t crap”.

2. Determine your purpose, vision, and mission statements. These will be your guiding light. When you act in accordance to your highest purpose nothing can go wrong. Most doctors have a tough time here. Let me assure you, your purpose is not to earn a bazillion dollars. However, when you work for your purpose it’s amazing how a bazillion dollars becomes the by-product.

3. Do things from a position of love not fear. Fear will eat you alive and kill you. Fear will destroy your hopes and dreams. faith is the opposite of fear. You need to develop that un-shakeable faith. Read books, engage with a mentor, but learn how to turn that fear around. It can be done! I can assure you with 100% certainty when faith replaces fear your whole world (business, money, relationships, health, happiness, and spirituality) will all run with effortless ease.

4. Have gratitude. When you are grateful and act from a position of gratitude it is amazing how “lucky” you become. When your “competitor” down the street has 100’s of cars in her parking lot are you really happy for her or are you jealous? Be truthful. If you are jealous, why not be happy for her because she is helping sick and suffering people? Don’t worry there are plenty of sick and suffering people to go around. Have gratitude and watch yourself gain altitude!
5. Decide right now that you are tired of not having or achieving what you want. Then either create the steps to get what you want. If you don’t know what to do get some self-help books or Click here to get a free no-obligation coaching session and see what professional business coaching can do for you and your practice. When you decide that you are ready to change, it is amazing how things line up in your favor.

Stop procrastinating and making excuses. Aren’t you tired of the same struggles? Learn how to effectively end them for good. I don’t have a 100% money back guarantee policy for nothing. My methods work and they work well. Learn how I can help you.

I wish that everyone who is reading this blog understands that you have the power to create anything in your life that you want. once you understand that basic premise and act accordingly you won’t be able to contain the successful growth of your practice and life.

In eleven years, I haven’t seen one practice that did the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The coaching session is free and without obligation. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

40 Things You Absolutely Do Not Want to be Doing to your Practice-Don’t Do These!

With continued decreases in insurance reimbursements, and more slated to come for next year, more practitioners are feeling stressed.

Here is the great news. Those practitioners who understand how capitalize on the shift from low deductible and low co-pays to a high deductible, high co-pay model are going to Thrive! This new shift in responsibility will be the best thing to hit health care once you learn how to play the new game.

Our client’s have been taught this new game and as a result their income has grown on average 165% since 2008.

Our clients choose to use our services because we generate fantastic results, have no long-term contracts, offer a 100% money back guarantee and bring new strategies to the table in marketing, patient communication, and the business of running a practice.

The article below will outline 40 proven practice killers. Take an inventory of the list and cease any of the actions on that list. Next you must create a plan that will give you consistent growth by helping you to attract the best buyers in your market. This must be coupled with procedures that include education of your patient so they understand and want to incorporate the “big picture of health”. Lastly your plan must include business skills that will lessen your debt and start you saving for retirement.

The time is now to make the changes. You deserve to stop living in fear and doubt. 99% of my clients probably started just like you. Hating the idea of being coached; hating the idea of spending money; and hating the idea of doing things differently. I also understand because I was once in your shoes too! You may click here to hear their specific and amazing stories. 

The following list will outline guaranteed practice killers. If you are inadvertently doing or not doing any of these, you may want to make the correction immediately.

1. You have no specific marketing plan

2. You are not spending present time consciousness with your patients (PTC)

3. You are visualizing what you don’t want instead of what you do want

4. You have a poverty consciousness

5. You don’t read enough

6. You are in a constant state of fear

7. You do not train your staff

8. You do not have written goals

9. You are still using procedures that are old and have not been modified to reflect the present economy

10. You do not have a team of trusted advisers

11. You do not run or know how to read financial statements

12. You do not know how to create a budget

13. You do not understand business principles

14. You are not organized

15. Your consultation and report of findings is too long

16. You do not understand how to strategically market

17. Nobody is holding you accountable

18. Your own health habits are questionable

19. You are not innovative

20. You do not have PVA skills and procedures in place

21. You fail to get out of your office to meet new people

22. You do not teach your patients in a systematic way about the “big picture of health”

23. You are not using modern technology

24. You are frustrated

25. You are burnt out

26. You are apathetic

27. You don’t donate time and or money

28. Your associate is not a profit center

29. Your staff is not a profit center

30. You do not know how to control expenses

31. You have credit card debt

32. You are unprepared to pay your taxes

33. You live paycheck to paycheck

34. You wish you never became a Health Care Provider

35. You do not have written goals

36. You do not look at your written goals daily

37. You waste time and procrastinate

38. You are not happy

39. You don’t get adjusted

40. You do not wake up happy

In all the years that I have been coaching practitioners just like you, I haven’t seen one practice that stopped doing the steps above and that utilized our procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I coach practitioners just like you everyday and have seen excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself by receiving a free and without obligation 1 on 1 practice analysis and business strategy session. Learn where the weaker areas are in your practice and get a plan that you can implement immediately. Get more free time and have fun again. The strategy session is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Six Easy Steps to Become A Millionaire…Just Implement and Grow!

People who have attained millionaire status think and act differently than most people. Health care practitioners have such an opportunity to earn as much money as they ethically and legally want. Typically there are only a few things that stand in the way. The following list should help you.

1. Think Like a Millionaire: Millionaire’s have an “I can achieve anything attitude.” They look at the big picture and then create a road map of how they will specifically get there (goal setting). Start thinking like a millionaire by clicking here and registering for, and then watching a free video on your thoughts. Start working on yourself. Do you have confidence? Do you have a kick butt and take no prisoners attitude? Do you have the mental belief in yourself and that you are deserving of success? If not start working with a coach today.

2. Act Like a Millionaire: Be gracious, helpful, and non-boastful. Be charitable. Always look to pull others up to your level. Don’t compare yourself to others. Be the top in your field. Study. Always look to improve yourself. Never take no for an answer. Find the way to yes. Be a problem-solver. Don’t engage in drama. Never put anyone else down. READ. Millionaire mind-sets are always reading, learning, and bettering themselves and others around them.

3. Run Your Business like a Millionaire: Learn business principles. Learn how to invest and have your money make money. Learn how to take calculated risks. Learn how to invest in yourself. Learn how to spend money to make money. Learn how to use debt responsibly. If you are un-clear in any of these areas talk to your accountant; talk to your coach; and, enroll in business classes.

4. Surround yourself with a team of advisor’s like Millionaire’s do:

a. certified Public accountant

b. a business attorney

c. a business coach who understands your profession

d. an insurance agent

e. a compliance and coding expert if you are running an insurance-based practice

f. a financial planner

g. an investment adviser

Millionaires do not go it alone. They don’t have the time nor the desire to re-invent the wheel. They also understand that nobody knows it all. They use all of the advisors to help them excute better decisions, limit mistakes, and speed up their results

5. Millionaires never quit and they never blame others for their failures: Learn what motivates you. Learn how to self-motivate. Hire someone to hold you accountable. Learn how to set goals because when you have a road map to follow it is difficult to quit. It is not big Pharma, the insurance companies or the AMA that are holding you down. When you realize that YOU can have or DO anything then it is yours to have!

6. Celebrate like a Millionaire: You may think that millionaires buy fancy cars and watches and take lavish vacations to celebrate. Of course some do; however most do not. Read the book The Millionaire next Door by Stanley and Danko. Click here to get the book on Amazon.  This book will give you an interesting education on the millionaire mind-set.

Over the past 12 years I have had the distinct pleasure of seeing many clients cross the millionaire milestone. It is amazing to experience and I always feel like a proud papa! The key is the client either begins his coaching living the above 6 steps above; or we work on their weaker areas until they have mastered the 6 steps above. 90% of people have the ability to be a millionaire but only 1-5% will actually achieve that level. That to me is a very sad statistic because if you just follow the 6 steps above it is virtually impossible not to achieve a millionaire status. That level means that you can meet all of your bills. Save for retirement. Give your family the life they deserve. Donate more to charity. Go on several vacations per year, and, live a more stress-free life.

Doctor, please take the time to use the above list. YOU CAN BECOME A MILLIONAIRE IF YOU WANT! Our clients who were just like you have done just that. Growth on average of 150% since 2008. No contracts, a valid guarantee, great personalized service and tremendous results are what Inselmancoaching is about.

When you are ready, please click here for a free and without obligation coaching session. The process is simple, in the comments section type one topic that you need help with. I want anyone who is considering coaching to experience our results-oriented proprietary methods that will explode your practice guaranteed!

Click here or click the book cover below to get a free E-Book.

 

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How to Consistently Grow Your Practice In a Good or Bad Economy

Best Practice Ahead

 

Our clients are up over 150% since 2008 for a reason. They know what they need to learn and they train their staff and themselves so they master the material. You may use the following outline as a checklist of skill-sets that either you have already mastered; or skill-sets that you will need to master.

The key to growing a practice in any economy is knowing and understanding the micro and macro-economics coupled with good procedures, training, and accountability. Consistency is key!

The following are the top seventy areas that our clients learn to master.

  1. Building a solid infrastructure for the practice
  2. Paperwork
  3. Intake procedures
  4. Telephone procedures
  5. Insurance verification
  6. Advanced testing (speciality practices)
  7. Advanced testing paper work
  8. Consultation
  9. ROF
  10. Recall
  11. Re-exam
  12. PVA skill building
  13. Big picture thinking
  14. Stategic-Based Marketing
  15. Heuristic Marketing Equation
  16. Buying Funnel
  17. Ideal Patient
  18. Creation of a Unique Value Proposition (UVP)
  19. Creation of Budgets
  20. Creation of campaign follow-up
  21. Creation of strategic-based marketing campaigns
  22. Tracking of campaigns
  23. Branding
  24. Staff
  25. Expectation management
  26. Organization
  27. Duties and job description of staff
  28. Training and cross-training
  29. Role playing
  30. Trouble-shooting
  31. Advanced personality typing
  32. Team Building
  33. Communication skills
  34. Staff management
  35. Manuals
  36. Procedures
  37. Office policy
  38. Accounting and insurance
  39. Quick-books
  40. Insurance processing
  41. Compliancy
  42. HIPPA
  43. Generation of financial documents and how to read them
  44. Profit and Loss (P&L)
  45. Balance Sheet
  46. Cash disbursements
  47. Bank Reconciliation
  48. Finances
  49. Debt Management
  50. Wealth Management
  51. Investing
  52. Retirement Planning
  53. Asset protection
  54. Patient Management
  55. How to handle objections
  56. Understanding the patient’s real problem
  57. How to communicate in their language
  58. Personal Growth and development
  59. Affirmations
  60. Visualizations
  61. Journal writing
  62. Goal setting
  63. Accountability
  64. Organization
  65. Balance between practice and family life
  66. Clinical skill-sets
  67. Techniques that deliver spectacular clinical results
  68. Cash-based services
  69. How to get more free time to spend with family
  70. How to take at least 3 vacations per year

In ten years, I haven’t seen one practice that trained and utilized the above procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I utilize this training outline everyday and have seen it work with excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Click here or click the book cover below to get a free E-Book.

 

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How to Best Train Your Staff

Happy Staff

Your staff can literally make or break your practice. The main reason that the majority of practices that I coach have inefficient staff is because of no training or poor training.

Doctor if you pull nothing else from this newsletter, please get this. Like it or not, if you want a great staff then you are going to have to spend A LOT of time training your staff. You have two choices: 1. Train them yourself or 2. Pay to have them trained. If you pay to have them trained I would highly recommend that you invest in personal one on one or personal group training instead of DVD’s or manuals. The reason for that is every one of your staff has a unique personality. That personality is best worked with live instead of through DVD’s or manuals.

Here is an outline that you can use which is how I go about training staff:

  1. Answering the phone and knowing the 9 different type’s of phone inquries to expect
  2. Recall procedures that tie directly and seamlessly to the Doctors ROF which gets amazing results
  3. Reactivation procedures that don’t harass and anger patients
  4. Scheduling procedures that engage the patient and actually work
  5. Office flow from new patient intake to discharge
  6. How to handle any and all objections
  7. How to motivate your staff to refer to the office (without bonuses)
  8. Expectation management of the patient
  9. Advanced communications
  10. Personality typing-know who you are talking to in under 30 seconds

In ten years, I haven’t seen one practice that trained and utilized the above suggestions that did not have an amazing staff. Why am I so confident (100% certainty) that these tips will create a better staff and a more successful practice? Two reasons: (1) I utilize this training outline everyday and have seen it work with excellent, duplicatable results and (2)Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggstions, they love their staff, or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Click here or click the book cover below to get a free E-Book.

 

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Why Health Care Providers have Difficulty Getting Paid

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If you are having difficulty getting paid for your services then you need to evaluate where the problem lies. Once you determine where the problem lies, you need to create a solution. Many of you will answer that the problem is with the insurance companies. As my clients have learned, you must take the problem head on and never give up.

Now I am not suggesting or saying that you must run a cash practice. Far from that, although I am a big fan of a cash practice. What I am saying is you need to identify the problem and then come up with a workable solution that ends the problem. If the insurance companies are your problem, what will you do to fix it? The following steps should help you.

1. Take responsibility for your plight. When a new client begins coaching and starts telling me how unfair life is and the insurance companies are criminal… I stop him and teach him that HE or SHE is responsible for their practice not the insurance company or the town they are in. Once the person stops being the victim they can work on action steps to change things. If you are still blaming the sun and the moon for all of your problems you will never be able to take the first step and that is Take responsibility for your plight.

2. Stop trying to do everything on your own. Ever hear the old adage, an attorney who uses himself as an attorney, has a fool for a client? You did not go to school to become a marketing guru or a CEO. You went to school to get sick people well. Please don’t get me wrong, everyone who is reading this article has the ability to become a master marketer or CEO, however it takes time, money and a learning curve to do so. I too went to school to learn how to get sick patients well. How did I become good at strategic-based marketing? The skills were not acquired by myself or by trial and error. I invested lots of time and lots of money($200,000 + ) to learn the skills. Why did I invest the time and money? That was the solution that I needed to be able to make my practices and businesses thrive.

Don’t be afraid to Invest time and money to acquire the skills that will allow you to reach the goals that you set. If you are going to do it on your own or by trial and error, there is high probability that you will spend and waste more time and money than if you hired the right professional and did it right.

3. Get someone to hold you accountable. All human beings have fantastic potential provided that they follow through on doing the action steps that they say they will do. 95% of those same human beings are unable to hold them self accountable and thus fail to do the action steps that will allow them to achieve their goals.

I am no different than you. I have three separate coaches that hold me accountable to doing the things that I say I will do.(These coaches come at a huge investment too) The results…Life is great. I am very fortunate, not lucky to have a terrific wife, kids, and thriving businesses. Fortunate not lucky because I literally work my butt off everyday and love every minute of it; to get the results that I get. I have great coaches who help me, guide me, and hold me accountable.

I tell you this not to brag, but to show you that if I can do it you can too. Believe me, I am not smarter or better looking than you. What I do possess as Chet Holmes says is Pigheaded discipline. I have invested much time and money in learning new skills that work over and over again; and I care deeply about the results that I help my clients obtain. I have failed many times and each time I dust myself off and make it better till I get it right. YOU CAN DO IT TOO!! Click here to set up a free consultation with me

4. Don’t Ever Give Up. What would have happened if the Wright Brothers, Dwight Eisenhower, DD Palmer, or Colonel Sanders gave up? The world would be vastly different wouldn’t it? If you give up, your world, your patients’ world and everyone that they come in contact with, world would be vastly different too. Pushing on, getting the right advisers, and making your life and practice work are the only options.

5. If you want to get paid, you must posses the following:

a. Certainty

b. An identity

c. A consultation that creates value (Click here for free webinar)

d. Organization

e. Communication skills

f. Leadership skills

g. A report of findings that obtains a commitment

h. A well trained staff

i. Good financial skills

j. Strategic-based marketing

k. Procedures that are created in this economy

l. Someone to hold you accountable

m. Knowing how to run a business

n. An understanding of the Laws of Attraction

o. Banishment of Fear

p. Pig headed discipline

q. Knowing that you will thrive no matter what

Now is the time to act. Now is the time to get off of “someday isle” and take a new and better path. If you can’t grow your practice on your own, ask a friend, colleague, or call me. If you are considering hiring a coach, you may click here to read an article that will teach you how to choose the correct coach.

Click here to schedule a free consultation to learn about our very affordable custom coaching programs without contracts.

 

Click here or click the book cover below to get a free E-Book.

 

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How to Find and Train the Best Chiropractic Assistant

I wrote this article for The American Chiropractor in March of 2013.  If you are a Chiropractor (not a CA) reading this article, use the article to teach you what qualities to look for when you hire. Next when I describe to the CA how to improve her skill-sets you can use the information as a training guide. Enjoy the article!

 

After practicing for thirty-one years, I can honestly say that a well-trained Chiropractic Assistant is one of the most valuable assets that a practice can have.  Understand though, it is a two-way street. A poorly trained CA can be the largest liability to a practice.

In this economy it is vital that you, the CA, create ongoing value for your doctor. This will not only ensure the profitability of the practice but it will ensure job security for you.

Before I get into some of the specifics of the job, let’s investigate some of the general qualities that a top-notched CA will have. If you find some of the listed skill-sets or qualities are lacking, now is the time to start improving upon them.

To be a top-notched Chiropractic Assistant you, will want to start with these important qualities:

  1. Be a phenomenal people person. If you do not LOVE people this is the wrong job for you.
  2. You must have a great phone voice and a great phone presence.
  3. You must possess fantastic organization skills.
  4. You must be able to multi-task efficiently.
  5. You must be a team player and be able to get along with others.
  6. You must have confrontation skills. For example, you must be able to ask patients for payment.
  7. You must be likeable.
  8. You must portray empathy and a caring attitude.
  9. You must be genuinely interested in helping others.
  10. You must be a self-starter.
  11. You must be loyal to your doctor, practice, and team mates.
  12. You must be willing to smile until your face hurts.
  13. You must be able to detect and anticipate problems with patients.
  14. You must be willing to come early and stay late.
  15. You must be willing to do outside events, outside normal business hours.

Let’s go over how to improve your skill-sets so you can deliver better service to the patients.

  1. You should not have to be told how to be a great people person. That trait, you typically either have, or you don’t. To better facilitate those skills, genuinely put other people’s needs before your own. For example if you are just to take a bite out of your sandwich and the phone rings, a people person, will happily put their sandwich down to attend to the person on the phone.
  2. A great phone voice and presence is essential to being a great CA. Always answer the phone with a big smile on your face. Believe it or not the person on the other end can see that great big smile. Next, listen carefully to what the person needs and repeat back for confirmation. Then be a great people person and take care of their needs as you would like someone to take care of yours.
  3. Organization is the hallmark of success. To get better organized, have your desk 100% cleaned off every evening before you leave. That means that all of the day’s work must be completed that day. Don’t leave filing or insurance claims for tomorrow. Do everything the same day and watch how easy and effortless your job will become.
  4. If you can’t multi-task you should not work in a Chiropractic office. Working as a CA means that you should be able to answer the phone, while making copies and asking a patient to go into an adjusting room. If you are not good at multi-tasking, practice by doing several things at once. Start with having a phone conversation and filing. Or, have a phone conversation and make copies. Then move on to other tasks and practice doing them simultaneously. Here is the good news, anyone can learn to multi task with continued practice.
  5. Chiropractic practices are team player environments. If you can’t get along with others, a Chiropractic office is not the place to work. Remember, if you are a people person, working with other team mates becomes an easy task.
  6. Confrontation does not mean having a “knockem-dragem” out bloody fight. Confrontation by definition means the clashing of forces or ideas. To collect fee from patients, you sometimes must be able to clash your idea of “You need to pay for your services now”, vs. the patient’s idea of “I’ll pay you next week”. This is a very important skill to have, not only in the office but in life. A good way to develop this skill is to role play with your teammates.
  7. Being likable is easy. Smile and care about the other person while being selfless in your acts. Be kind and do the things that you say you will do, will make everyone like you.
  8. At all times a CA must portray a caring and empathetic attitude. Remember when people come to the office they are often in pain and not feeling their very best. This can cause people to become nasty. You must not take it personally but help your doctor with the healing process. A truly caring attitude complete with empathy (putting yourself in their shoes), will go a long way to helping that patient heal and having the patient feel good about you and the office.

 

  1. Chiropractic is a helping business. If you do not like to help people then you need to find another job. To get good at being a helping type of person all you need to do is put the other person’s needs first.

 

  1. A self-starter is someone who shows initiative. Don’t be afraid of making mistakes that is how we learn. Show your doctor that you are not afraid to lead and think outside the box and on raise day, you will be very happy.

 

  1. No matter what happens you must be loyal to your doctor and teammates. That is what makes a successful team. One for all and all for one. Live by that rule and your office will become a great source of security and joy.

 

  1. Healing begins with attitude. Nothing exudes a great attitude of caring than a genuine warm smile. Smiling can even help to heal yourself and others. Smile often and watch others smile back at you.

 

  1. You must be the eyes and ears for your doctor. Patients will tell you things that they are afraid to share with the doctor. You never want to break a patient’s confidence but you do need to alert your doctor if a patient is doing things, or might do things to harm their recovery.

 

  1. You will find that working in a Chiropractic office is not just a job. It becomes a way of life. You should be willing and able to come early and stay late.

 

  1. Outside events and lectures are one of the major methods used to grow the practice. You must be willing to participate to help your office to grow.

A Chiropractic Assistant can be one of the most fulfilling and exciting careers on the planet. How great do you think your day would be knowing that you are helping sick people get well? How great do you think your day would be if it was spent putting a smile on other people’s faces? By being great at your job and following these simple suggestions, you will have greater job security and career fulfillment.

For over ten years I have had the privilege of training some of the best Chiropractors and chiropractic assistants in the country.  We teach our clients how to get and keep quality new patients; how to choose the best chiropractic consultant and coach; and how to hire, train and keep an “A” staff. Our clients practices have grown on average over 150% since 2008. To learn more about our strategic methods please click here to set up a free, no-obligation consultation. You will learn specifically how I can help you with a custom-created coaching plan that will be created within your budget.

Click here or click the book cover below to get a free E-Book.

 

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Why New Chiropractic Patients Leave Care

Isn’t it is so frustrating to have a new patient agree to care and then leave after their second or third visit?

In this environment of high deductibles and co-payments you will only get ONE chance to make a great first impression and get a solid commitment. The following suggestions should help you.

1. The primary reason that patients leave care is they feel that the doctor did not hear them and failed to address their complaints. Are you treating a patient based on YOUR agenda or THEIRS? Make sure that your consultation uncovers the real reason that the patient is there and that it addresses their needs.

2. The second most common reason that patients leave is the staff failed the patient in some way. Are you training your staff consistently? Do you role play situations with your staff. Our clients are taught to use the Disney approach of customer service. Disney has the right idea and their methods can be applied to any business especially health care.

3. The most common reason that long-term patients leave is because they feel the doctor took them for granted. Change up your techniques. Create value added services for your patients. Click here to watch a short webinar on PVA skill building.

4. Another common reason why patients leave is that you attracted the wrong buyer to your clinic in the first place. All patients are NOT created equal. Learn how to scientifically market using the buying funnel, ideal patient, and unique value proposition. Then add strategy, tracking and follow-up and watch how your practice statistics change for the better. Our clients learn to master strategic-based methods which has yielded them a 150% rise in their income since 2008.

5. Failure to communicate with the decision maker is another reason for patient loss. If you do not know how to elicit who the decision maker is and communicate with that person the likelihood of continued patient follow through is greatly diminished. Our clients learn advanced communication techniques so they elicit the commitment from the decision maker. The result is our clients have enjoyed substantial increases in PVA even with a high deductible and co-payment environment.

By this time you are probably wondering how I know with 100% certainty that these tips will bring you more quality new patients. The reason I know is every single day I get a call, email or text from an existing client telling me that they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be. Also take advantage of some amazing incentives that will be expiring shortly.

 

Click here or click the book cover below to get a free E-Book.

 

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