Isn’t it is so frustrating to have a new patient agree to care and then leave after their second or third visit?
In this environment of high deductibles and co-payments you will only get ONE chance to make a great first impression and get a solid commitment. The following suggestions should help you.
1. The primary reason that patients leave care is they feel that the doctor did not hear them and failed to address their complaints. Are you treating a patient based on YOUR agenda or THEIRS? Make sure that your consultation uncovers the real reason that the patient is there and that it addresses their needs.
2. The second most common reason that patients leave is the staff failed the patient in some way. Are you training your staff consistently? Do you role play situations with your staff. Our clients are taught to use the Disney approach of customer service. Disney has the right idea and their methods can be applied to any business especially health care.
3. The most common reason that long-term patients leave is because they feel the doctor took them for granted. Change up your techniques. Create value added services for your patients. Click here to watch a short webinar on PVA skill building.
4. Another common reason why patients leave is that you attracted the wrong buyer to your clinic in the first place. All patients are NOT created equal. Learn how to scientifically market using the buying funnel, ideal patient, and unique value proposition. Then add strategy, tracking and follow-up and watch how your practice statistics change for the better. Our clients learn to master strategic-based methods which has yielded them a 150% rise in their income since 2008.
5. Failure to communicate with the decision maker is another reason for patient loss. If you do not know how to elicit who the decision maker is and communicate with that person the likelihood of continued patient follow through is greatly diminished. Our clients learn advanced communication techniques so they elicit the commitment from the decision maker. The result is our clients have enjoyed substantial increases in PVA even with a high deductible and co-payment environment.
By this time you are probably wondering how I know with 100% certainty that these tips will bring you more quality new patients. The reason I know is every single day I get a call, email or text from an existing client telling me that they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be. Also take advantage of some amazing incentives that will be expiring shortly.
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